Center Manager
Tewksbury, MA Tewksbury, MA Full-time Full-time $65,000 - $70,000 a year $65,000 - $70,000 a year 5 days ago 5 days ago 5 days ago Who we are? CleanSlate is a national medical group providing treatment for the chronic disease of addiction.
Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions.
We're accomplishing this first through high-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
We combine this science with hands-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community.
To date, since inception, CleanSlate has treated almost 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives.
We fight to save lives and help patients achieve the lives they want and deserve.
What we offer and perks! Generous 15 days PTO package plus 6 paid Holidays for full time positions 401K and Roth with Company match Affordable Medical plans for employees Dental and Vision plans for employees Flexible Spending Accounts for Healthcare and Dependent Care expenses Employer contribution to the HSA Employer Assistance Program with company paid visit allotment Company paid Life, AD&D, Short and Long Term Disability including part time employees Center Hours:
Monday 9:
00 am - 5:
00 pm Tuesday 9:
00 am - 8:
00 pm Wednesday 9:
00 am - 5:
00 pm Thursday 9:
00 am - 5:
00 pm Friday 9:
00 am - 2:
00 pm Overview:
The Center Manager will provide leadership to the practice support staff and partner with Clinical and Behavioral Health leadership.
Manage daily operations of the center in collaboration with medical leadership to ensure all policies and procedures are met while focusing on the patient experience.
Serve as a liaison with vendors, and patients.
Reporting directly to the Operations leadership.
Performance
Responsibilities:
Serves as a principal resource on all operational matters for assigned center Establish and maintain excellent working relationships with all staff and drive the culture of collaboration and excellence Oversees management of practice support staff.
Partner with medical and behavioral health leadership to facilitate continuity of care Train, mentor and identify professional development opportunities for practice support staff.
Initiate motivation and positive morale within the practice through exceptional leadership, coaching, and utilization of the rewards and recognition program.
Develop and implement initiatives to improve patient and partner satisfaction consistent with quality of care and exemplary customer service.
Provide regular written and verbal communications on key performance indicators (KPIs), statistics, facility developments, and company-wide initiatives.
Develop center goals, objectives, and processes through collaboration with Operations and Clinical leadership.
Ensure all performance management activities such as performance evaluations, professional development plans, promotions, and disciplinary actions are completed effectively Collaborate amongst peers to identify and implement best practices across the organization Verify and approve all charges/expense reports from vendors Partner with all home office functions to ensure clinic success (HR, Compliance, Sales and Marketing, IT, Payroll, Finance, etc.
) Coordinate, schedule, and attend quarterly Quality Assurance meetings Perform Quality Improvement audits as outlined in CleanSlate Centers Continuing Quality Improvement (CQI) plans Ensure accreditation/compliance processes are completed Ensure compliance with HIPPA regulations and protect all personal health information (PHI) Monitor compliance with staffing plans, manage changes to staffing plans with input from Vice President of Operations, Chief Operating Officer and, Finance department Monitor adherence to all CleanSlate Centers policy and procedures while maintaining compliance with government and third-party payer requirements.
In coordinating with marketing and business development, assist in developing and executing local outreach and partner development initiatives.
Recommend center facility improvements including construction, renovation, and purchase of equipment.
Maintain the buildings, grounds, facilities, and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency and appearance.
Perform other duties are required/necessary Supervises:
Direct supervision of Medical Assistant/Medical Receptionist I & II, collaborative supervision with Director of Care coordination/ LADC Supervisor of Care Coordinators and LADC I & II.
Qualifications This position is subject to a background check for any convictions directly related to its duties and responsibilities.
We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law.
No background check will be conducted unless and until a conditional offer of employment has been made to an applicant.
This position must successfully pass a pre-employment drug screening Bachelors degree preferred 4
years of management experience in a fast paced medical office required and may ne accepted in lieu of degree.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions.
We're accomplishing this first through high-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
We combine this science with hands-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community.
To date, since inception, CleanSlate has treated almost 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives.
We fight to save lives and help patients achieve the lives they want and deserve.
What we offer and perks! Generous 15 days PTO package plus 6 paid Holidays for full time positions 401K and Roth with Company match Affordable Medical plans for employees Dental and Vision plans for employees Flexible Spending Accounts for Healthcare and Dependent Care expenses Employer contribution to the HSA Employer Assistance Program with company paid visit allotment Company paid Life, AD&D, Short and Long Term Disability including part time employees Center Hours:
Monday 9:
00 am - 5:
00 pm Tuesday 9:
00 am - 8:
00 pm Wednesday 9:
00 am - 5:
00 pm Thursday 9:
00 am - 5:
00 pm Friday 9:
00 am - 2:
00 pm Overview:
The Center Manager will provide leadership to the practice support staff and partner with Clinical and Behavioral Health leadership.
Manage daily operations of the center in collaboration with medical leadership to ensure all policies and procedures are met while focusing on the patient experience.
Serve as a liaison with vendors, and patients.
Reporting directly to the Operations leadership.
Performance
Responsibilities:
Serves as a principal resource on all operational matters for assigned center Establish and maintain excellent working relationships with all staff and drive the culture of collaboration and excellence Oversees management of practice support staff.
Partner with medical and behavioral health leadership to facilitate continuity of care Train, mentor and identify professional development opportunities for practice support staff.
Initiate motivation and positive morale within the practice through exceptional leadership, coaching, and utilization of the rewards and recognition program.
Develop and implement initiatives to improve patient and partner satisfaction consistent with quality of care and exemplary customer service.
Provide regular written and verbal communications on key performance indicators (KPIs), statistics, facility developments, and company-wide initiatives.
Develop center goals, objectives, and processes through collaboration with Operations and Clinical leadership.
Ensure all performance management activities such as performance evaluations, professional development plans, promotions, and disciplinary actions are completed effectively Collaborate amongst peers to identify and implement best practices across the organization Verify and approve all charges/expense reports from vendors Partner with all home office functions to ensure clinic success (HR, Compliance, Sales and Marketing, IT, Payroll, Finance, etc.
) Coordinate, schedule, and attend quarterly Quality Assurance meetings Perform Quality Improvement audits as outlined in CleanSlate Centers Continuing Quality Improvement (CQI) plans Ensure accreditation/compliance processes are completed Ensure compliance with HIPPA regulations and protect all personal health information (PHI) Monitor compliance with staffing plans, manage changes to staffing plans with input from Vice President of Operations, Chief Operating Officer and, Finance department Monitor adherence to all CleanSlate Centers policy and procedures while maintaining compliance with government and third-party payer requirements.
In coordinating with marketing and business development, assist in developing and executing local outreach and partner development initiatives.
Recommend center facility improvements including construction, renovation, and purchase of equipment.
Maintain the buildings, grounds, facilities, and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency and appearance.
Perform other duties are required/necessary Supervises:
Direct supervision of Medical Assistant/Medical Receptionist I & II, collaborative supervision with Director of Care coordination/ LADC Supervisor of Care Coordinators and LADC I & II.
Qualifications This position is subject to a background check for any convictions directly related to its duties and responsibilities.
We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law.
No background check will be conducted unless and until a conditional offer of employment has been made to an applicant.
This position must successfully pass a pre-employment drug screening Bachelors degree preferred 4
years of management experience in a fast paced medical office required and may ne accepted in lieu of degree.
Estimated Salary: $20 to $28 per hour based on qualifications.
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